Delivery Policy

Last updated: 26 October 2026

1. Digital files

Digital artwork is delivered by email with a secure download link, normally within 2 business days after your cash payment is received. Download links remain active for at least 14 days. Please download and back up your files promptly. If a link has expired, contact us and we will re-send it.

2. Course access

Access details for live classes (video-meeting links) and recorded content are sent by email after enrolment is confirmed, and before the first session.

3. Fine-art prints — production

Prints are produced to order through a professional print partner. Production normally takes 3–7 business days. Your quotation confirms the paper or canvas type, size and production time.

4. Fine-art prints — shipping

Shipping costs and estimated delivery times depend on your country and are stated in your quotation. Typical estimates after dispatch:

These are estimates, not guarantees. Tracking information is provided where available.

5. Customs and import charges

International print orders may be subject to customs duties, import taxes or handling fees charged by your country. These are the buyer’s responsibility unless your quotation states otherwise.

6. Address accuracy

Please make sure your delivery address is complete and correct. We are not responsible for delays or losses caused by an incorrect address; re-delivery may be charged.

7. Lost or damaged parcels

If your print arrives damaged, or does not arrive within 10 business days after the estimated delivery date, please contact us. Damaged items are handled under our Refund & Cancellation Policy.

8. Where we deliver

Digital products and online classes are available worldwide, except where prohibited by law or sanctions. Print availability for your country is confirmed in your quotation.

9. Contact

Papelería Art, trading as Tangem Art
Hôtel Tangama
Dalaba, Mamou Region
Republic of Guinea
Email: [email protected]
Phone: +57 320 809 8639 (WhatsApp)
Contact form: tangem.art/#contact