Refund & Cancellation Policy
When you can cancel an order and how refunds work for digital artwork, prints, courses, workshops and commissions.
Last updated: 26 October 2026
1. Overview
We want you to be happy with your purchase. This policy explains when you can cancel an order and when refunds are available. It forms part of our Terms & Conditions and does not affect your statutory rights.
2. Digital artwork and licences
Because digital files can be copied once downloaded, digital purchases are generally non-refundable once the download link has been sent. By requesting delivery of a digital file you agree to immediate supply and acknowledge that, where the law allows, this ends any right to cancel.
However, we will always provide a replacement or a refund if:
- the file is corrupted or cannot be opened, and we cannot provide a working replacement;
- the file is materially different from the artwork, size or format in your quotation;
- you were charged twice for the same item.
Please report any problem within 14 days of delivery.
3. Fine-art prints
Prints are made to order. You may cancel a print order for a full refund before production starts. Once production has started, cancellation may not be possible.
If a print arrives damaged or faulty, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including original shipping costs.
4. Courses
- Cancellation 7 or more days before the course starts: full refund.
- Cancellation less than 7 days before the start: 50% refund, or transfer to a later date at no extra cost.
- After the course has started: no refund, but you may transfer to a future session once, subject to availability.
- Recorded courses: refundable within 7 days of purchase if you have accessed no more than 20% of the content.
If we cancel a course, you will receive a full refund or a free transfer, as you prefer.
5. Workshops
- Cancellation 14 or more days before the workshop: full refund of any deposit.
- Cancellation 7–13 days before: 50% of the deposit refunded.
- Cancellation less than 7 days before: the deposit is non-refundable, but one free rescheduling is offered.
6. Commissions
- You may cancel before concept work begins for a full refund of the deposit.
- After concept work has begun, the deposit is non-refundable as it covers work already done.
- If you cancel after the concept stage, you pay for the work completed up to that point, as stated in your quotation.
- If we are unable to complete a commission, we refund all payments for undelivered work.
7. How refunds are paid
As we accept cash only, approved refunds are paid in cash within 14 days, collected in person or arranged through our delivery partner, against your original receipt.
8. How to request a cancellation or refund
Email [email protected] with your name, order or receipt number, and the reason for your request (with photos for damaged prints). We will reply within 2 business days.